This document summarizes the Excise Supply Chain Information Management System (ESCIMS) project in Delhi, India. The project aimed to automate alcohol supply chain management and increase revenue collection for the Excise Department of Delhi. It also sought to automate interfaces with stakeholders to expedite citizen and business services. ESCIMS implementation faced unique challenges due to the large number of diverse stakeholders with varying skills. The project management team addressed challenges by breaking down work and creating detailed activities for stakeholders. They established communication channels and conducted training to prepare stakeholders for the new system. The implementation and transition of ESCIMS provides lessons for other large e-governance projects.

Excise Supply Chain Information Management System (ESCIMS) For Liquor Sale in Delhi-Challenges in Transition & Change Management Rakesh Malik Dharmender Jhamb

Excise Supply Chain Information Management System (ESCIMS) For Liquor Sale in Delhi-Challenges in Transition & Change Management Rakesh Malik Dharmender Jhamb PDF

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